Privacy Policy

Name: CleanSnap - Professional Cleaning Services
Address: Rockwell Center, Makati City, Metro Manila, Philippines
Telephone: +63 917 885 8467

Your privacy matters to us. This policy explains how CleanSnap collects, uses, and protects your personal information when you use our professional cleaning services.

Effective Date: January 1, 2024

Our Commitment to Your Privacy

CleanSnap is committed to protecting your personal information and being transparent about our data practices. This Privacy Policy describes how we collect, use, share, and safeguard your information when you use our cleaning services.

1. Information We Collect

Personal Information

We collect the following types of personal information to provide our cleaning services:

Contact Information: Name, email address, phone number, and mailing address
Service Details: Information about your cleaning needs, property size, and specific requirements
Payment Information: Billing address and payment method details (processed securely through third-party providers)
Property Access Information: Access codes, key locations, and special entry instructions
Communication Records: Records of your communications with our customer service team

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

Website Usage: IP address, browser type, pages visited, and time spent on our site
Device Information: Device type, operating system, and screen resolution
Location Data: General geographic location based on your IP address
Cookies and Tracking: Information collected through cookies and similar technologies

2. How We Use Your Information

CleanSnap uses your personal information for the following purposes:

Service Delivery

• Scheduling and performing cleaning services
• Communicating about appointments and service updates
• Customizing services to your specific needs
• Managing your service preferences and history

Business Operations

• Processing payments and managing billing
• Improving our services and customer experience
• Training staff and ensuring service quality
• Maintaining service records and logs

Communication

• Responding to your inquiries and requests
• Sending service confirmations and updates
• Providing customer support
• Sharing relevant cleaning tips and advice

Marketing (With Consent)

• Sending promotional offers and newsletters
• Notifying about new services and packages
• Conducting customer satisfaction surveys
• Personalizing marketing communications

Important Note

We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your information is used solely to provide and improve our cleaning services.

3. Information Sharing and Disclosure

CleanSnap may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including payment processors, scheduling software providers, and customer communication platforms. These providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our customers or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change through our website or direct communication.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you opt into our referral program or agree to participate in a survey.

4. Data Security Measures

CleanSnap implements comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Firewall protection and intrusion detection

Operational Security

• Employee background checks and training
• Limited access to personal information
• Secure key and access code management
• Incident response procedures

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you promptly as required by applicable law and take immediate steps to secure your information.

5. Cookie Policy

CleanSnap uses cookies and similar technologies to enhance your experience on our website and improve our services.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly, including maintaining your session and preferences.

Analytics Cookies

These help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies

These enable enhanced functionality and personalization, such as remembering your preferences.

Marketing Cookies

These are used to track visitors across websites to display relevant advertisements (only with your consent).

Managing Cookies

You can control and manage cookies in several ways:

Use your browser settings to block or delete cookies
Use our cookie consent banner to manage preferences
Opt-out of specific cookie types at any time
Contact us for assistance with cookie management

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request access to the personal information we hold about you and receive a copy of your data.

Correction

Request correction of inaccurate or incomplete personal information.

Deletion

Request deletion of your personal information, subject to legal and contractual obligations.

Portability

Request a copy of your personal information in a structured, machine-readable format.

Objection

Object to processing of your personal information for direct marketing purposes.

Restriction

Request restriction of processing of your personal information in certain circumstances.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity for security purposes.

Important: Some rights may be limited by applicable law or our legitimate business interests. We will inform you if this applies to your specific request.

7. Data Retention

CleanSnap retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

Customer Information

We retain customer information for:

Active customers: Throughout the duration of our service relationship
Former customers: Up to 7 years for tax and accounting purposes
Communication records: 3 years from the date of last interaction

Website and Marketing Data

We retain website and marketing data for:

Analytics data: 26 months from the date of collection
Marketing preferences: Until you opt-out or request deletion
Cookie data: As specified in our Cookie Policy

Automated Deletion

When retention periods expire, we automatically delete or anonymize your personal information. We may retain certain information in anonymized form for analytical and business improvement purposes.

8. International Data Transfers

CleanSnap primarily operates within the Philippines, but may use service providers located in other countries to support our operations.

Safeguards for International Transfers

When transferring your personal information internationally, we implement appropriate safeguards:

Adequacy Decisions: Transfers to countries with adequate data protection laws
Standard Contractual Clauses: Contractual protections with international service providers
Certification Programs: Partnering with certified privacy-compliant service providers
Binding Corporate Rules: Internal policies ensuring consistent data protection

9. Children's Privacy

Age Restriction

CleanSnap's services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information.

For customers between 13-18 years of age, we require parental consent before collecting personal information.

10. Changes to This Privacy Policy

CleanSnap may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes

When we make material changes to this Privacy Policy, we will notify you through:

Email notification to your registered email address
Prominent notice on our website
SMS notification if you have opted in to receive SMS communications

Effective Date and History

Each version of this Privacy Policy will include:

Effective date at the top of the policy
Summary of major changes in updated versions
Access to previous versions upon request

Your Continued Use: Your continued use of our services after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Inquiries

[email protected]

+63 917 885 8467

Business Address

CleanSnap Professional Cleaning Services

Rockwell Center, Makati City

Metro Manila, Philippines

Business Hours

Monday-Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Emergency Service Available

Privacy Officer

For specific privacy-related inquiries, contact our Privacy Officer who will respond within 30 days.